Unprotected Client Passwords identified as top Security Risk for MSPs
Passportal announced a new industrial strength version of its password management solution designed for MSPs to manage their Client Passwords.
The solution is a completely hosted, cloud solution that allows MSPs to manage their portfolio of client passwords with a secure, affordable and easy to use application.
The most recent version includes:
The ability to set user/tech access for each client
Password history and audit of changes and views
Employee/tech exit procedures and workflow
Comprehensive dashboard of stats, alerts and passwords requiring attention
Active Directory integration with each client network
Mobile Access on iPhone, iPad, Android and other mobile devices
The product was initially developed at XCEL Professional Services, a mid-tier MSP who worried about protecting their client assets when one of their key tech’s left the company. They were approaching 50 clients and with almost 500 passwords to manage - it was a big problem.
“We called several MSPs in our peer group and asked how they stored client passwords.” said Colin Knox, CEO of XCEL and now Passportal . “We quickly found that none of them had a good solution. Most were embarrassed to tell us they still store client passwords in excel spreadsheets, word documents, in a homegrown access database or unprotected fields in their CRM system. “ Colin continued, “How could it be that something so important has such little security around it? That’s when we decided to build Passportal .”
Passportal MSP has now been in production for more than a year. Over 100 MSPs have signed up in the last few months and stored thousands of Passwords for Domain Admin, Firewall, Database, Public DNS, Spam Filters, VOIP, and other line of business applications.
Stuart Crawford, President of Ulistic and a thought leader on Managed Services spends much of his time coaching MSPs and discussing best practices. Stuart says “Passportal simply makes sense! Not using it in your MSP business or IT practice is like leaving your keys in the Door”.
Typically there’s no good way to know who has access or knows client passwords. Therefore if a tech leaves the MSP there’s a huge potential liability and security risk. With Passportal, access is tracked and restricted to a need-to-know basis. Knox summed it up like this: “Why put your clients at risk when there’s such a secure, affordable and easy to use solution”. Pricing starts at just $49 per month for the MSP.