Symantec Continues to Deliver on its Managed Service Provider Strategy with Valuable New Capabilities
As part of its ongoing commitment to Managed Service Providers (MSPs), Symantec Corp. announced several new cloud capabilities, including the availability of the Symantec Partner Management Console. The Partner Management Console is a tool designed to simplify the management and monitoring of Symantec Endpoint Protection.cloud and Symantec Backup Exec.cloud through a single web-based portal.
Late last year, Symantec announced its MSP strategy to enable service providers to differentiate their services, maximize opportunities and accelerate profitability in an increasingly competitive market. Delivering on this promise, Symantec has released the new console which provides features and functionality for MSPs making it easier and more cost effective to deliver and manage security and backup solutions as managed services. Additionally, new integrations with Kaseya, LabTech Software and Level Platforms, extend Symantecís long-standing relationships with these leading remote monitoring and management (RMM) platform providers,
Partner Management Console for Managed Service Providers
The Symantec Partner Management Console for Symantec.cloud services allows partners to easily monitor and manage their customers using Symantec Backup Exec.cloud and Symantec Endpoint Protection.cloud through a single console hosted in the cloud by Symantec. The console enables fast customer set-up, easy provisioning of customer accounts, conversion of trials and management of subscriptions to reduce administrative overhead, drive growth and accelerate profitability. The console also enables partners to provide customized and branded usage, status and security reports, reducing the costs of managing multiple customers and services while demonstrating increased value to end users.
New Integrations with Leading RMM Platforms
For established MSPs, Symantec has added new integrations with several market-leading RMM platform providers. The Symantec Backup Exec 2012 Management Plug-in 1.1 for Kaseya enables partners to leverage the combined data and application protection capabilities of Symantecís Backup Exec with the management and remote monitoring capabilities of the Kaseya management solution. The plug-in lets Kaseya users monitor and manage Symantec Backup Exec servers in the customer environments remotely from within the Kaseya Virtual System Administratorô (VSA) console. With this plug-in, Kaseya MSPs can ensure all systems are functioning properly and within compliance standards and take proactive action when needed without incurring the costs associated with visiting a customer site.
In May, Symantec announced the availability of the Symantec Endpoint Protection Management Plug-in 1.5 for Kaseya, which positions MSPs to be more profitable and efficient by keeping endpoints updated, being proactive in responding to and fixing issues, and monitoring their customers' environments from a single console. Both Kaseya plug-ins are available at no cost to Symantec registered partners on Symantec PartnerNet.
Symantec is also extending its MSP reach through integrations with Level Platforms and Lab Tech Software. Symantec and Level Platforms today announced their second advanced integration with the release of the Symantec Endpoint Protection Service Module (Symantec Backup Exec has had integrated RMM support with Level Platforms for more than a year). From a single dashboard, MSPs can access up-to-date information on the health of all their customersí endpoint protection deployments providing more efficient service for monitoring, managing and troubleshooting their endpoint protection infrastructure on the Level Platforms RMM platform.
Lab Tech Software today announced Symantecís partnership in LabTechís Technology Alliance Partner Program (TAPP). Through Symantecís participation, existing and future Symantec customers will be able to leverage the LabTech Software RMM platform to deploy, set up, manage and monitor back up and endpoint security across multiple domains, customers and offices from a single console and location.
ExSP Licensing Program for .Cloud Services
Another significant benefit to MPSs is the availability of Symantec Endpoint Protection.cloud and Symantec Backup Exec.cloud through the ExSP licensing program, a pay-as-you-go model which offers partners greater flexibility to buy Symantec software in a monthly subscription-based model and rewards service partners for their growth by reducing licensing costs as their volume of business increases. The Symantec ExSP Licensing Program is open to qualified service provider partners enrolled in Symantecís Partner Program and requires no upfront licensing or support costs. Symantec Backup Exec 2012 and Symantec Endpoint Protection Small Business Edition (SBE) are also supported through this program.
Partners enrolled in Symantec's SMB Specialization program now have access to partner-only support, providing them quicker access to more qualified technical support professionals and enabling them to manage costs and maximize profits. Symantec's SMB Specialization provides opportunities for SMB partners that display knowledge and experience in a solution area or market to drive predictable, profitable growth.